MORROWE™ Shipping Policy

Last updated: August 2026

At MORROWE™, we aim to make receiving your order simple and transparent. Below you'll find information about processing, shipping and delivery.

Order Processing

Orders are generally processed within [1–3 business days] after your order is confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

During launches, promotions and periods of unusually high demand, processing may take slightly longer.

Once your order has shipped, you will receive a shipping confirmation with tracking information where available.

Estimated Delivery Times

Estimated delivery times depend on your destination and the shipping service used.

Australia:
Approximately [7-15] after dispatch

United States:
Approximately [7-10] after dispatch

Other international destinations:
Approximately [10-20 business days] after dispatch

These are estimates rather than guaranteed delivery dates. Customs processing, carrier delays, severe weather, peak periods and other circumstances outside our control may affect delivery.

Shipping Costs

Available shipping methods and any applicable charges will be displayed at checkout before payment.

If MORROWE™ is offering free shipping, the applicable eligibility requirements will be displayed on the website or at checkout.

Tracking Your Order

When tracking is available, you'll receive your tracking information after your order has been dispatched.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

Incorrect Shipping Addresses

Please check your delivery details carefully before placing your order.

If you notice an error, contact us immediately. We will do our best to update your details before dispatch, but we cannot guarantee changes once your order has entered fulfilment.

MORROWE™ is not responsible for delivery issues caused by incorrect or incomplete addresses supplied by the customer, except where required by applicable law.

Delayed Orders

Occasional carrier delays can happen.

If your tracking has not updated for an extended period or your order has passed the expected delivery window, contact MORROWE™ Customer Care and we'll help investigate.

Lost Packages

If you believe your parcel has been lost in transit, please contact us with your order number and tracking details.

We will work with the relevant shipping provider or fulfilment partner to investigate the shipment and determine the appropriate next steps.

Damaged Deliveries

If your MORROWE™ order arrives damaged, please contact us as soon as reasonably possible and provide your order number and clear photographs of:

• The damaged product
• The packaging
• The shipping label where relevant

We'll assess the issue and arrange an appropriate remedy where applicable.

International Orders, Duties & Taxes

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

Where these charges are not collected at checkout, the recipient may be responsible for paying them upon import.

MORROWE™ does not control customs processing times or charges imposed by local authorities.

Split Shipments

In some circumstances, items from the same order may be shipped separately. If this happens, you may receive more than one tracking number.

Contact Us

For shipping questions, contact:

MORROWE™ Customer Care
Email: morrowesupport@gmail.com

Please include your order number when contacting us.