Refund policy
MORROWE™ Returns & Refund Policy
Last updated: August 2026
At MORROWE™, we want you to feel confident in your purchase. If something isn't right with your order, we're here to help.
30-Day Returns
We accept eligible returns requested within 30 days of delivery.
To be eligible for a change-of-mind return, your MORROWE™ RISE must be:
- In its original condition
- Undamaged and free from signs of misuse
- Returned with all accessories, components and original packaging
- Accompanied by proof of purchase
For hygiene reasons, products that have been used or worn may not be eligible for a change-of-mind return unless they are faulty, defective, not as described, or you otherwise have a right to a remedy under applicable consumer law.
To request a return, contact us through the contact details provided on our website with your order number and reason for return.
Please do not return an item without first contacting us.
Change-of-Mind Returns
If you change your mind, you may request a return within the 30-day return period, provided the item meets the eligibility requirements above.
Unless required otherwise by law, return shipping costs for change-of-mind returns are the customer's responsibility. Original shipping charges, if any, are generally non-refundable.
We recommend using a tracked shipping service, as MORROWE™ cannot be responsible for return parcels lost in transit.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, defective, incorrect, or develops a fault, please contact us as soon as possible.
Include:
- Your order number
- A description of the issue
- Clear photos or video showing the problem where appropriate
We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law. Depending on the circumstances, this may include a replacement, repair, refund or other remedy.
Where we confirm that an item is eligible for a remedy due to a fault or our error, we will provide instructions regarding the return and applicable shipping costs.
Refunds
Once an eligible return has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to your original payment method.
Please allow additional time for your bank, card provider or payment service to process and display the refund after it has been issued.
Shipping charges are not normally refundable for change-of-mind returns, except where required by law.
Cancellations & Order Changes
We begin processing orders as quickly as possible.
If you need to cancel your order or change your shipping information, contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered processing or been dispatched.
If an order has already shipped, the normal returns process may apply.
Refused & Unclaimed Deliveries
Customers are responsible for providing complete and accurate delivery information.
If an order is returned to us because it was refused, unclaimed, or an incorrect/incomplete address was provided, additional shipping charges may apply before the order can be resent.
Australian Consumer Law
Our returns policy does not exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or other applicable consumer protection laws.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. You may also be entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Contact Us
For return or refund enquiries, please contact:
MORROWE™ Customer Care
Email: morrowesupport@gmail.com